Slm should ensure that all other processes used in itsm support achieve the agreed service levels, get all of your teams working together as one,… Read More »Service Level Management and SLA: What is your required level of service?
Cybercrime brings with it concerns about economic impacts, loss of reputation. As well as business interruption issues, very little research has been undertaken on the… Read More »COBIT: Have stakeholders for Asset Management activities been identified and made aware of roles?
(And even in a completely decentralized business, one can see it as a logical function.) IT services themselves are produced by a value stream –… Read More »COBIT: Will asset management ultimately be seen as a subset of it portfolio management?