Written contracts covering the provision of software support services often incorporate some kind of service level agreement, or SLA for short, service quality management encompasses… Read More »Service Level Management and SLA: What level of service needs to be provided?
Since akin customers are present during the service production, customers can contribute to or detract from the successful delivery of the service and to own… Read More »Service Level Management and SLA: What level of service do your stakeholders and customers demand?
You might have a service level agreement to set expectations with a vendor providing supplies or services to your business, key aspects of the service… Read More »Service Level Agreements: How available is the system (in reference to SLA requirements)?